To ensure your preferred appointment time, it is recommended you schedule your treatment with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest; therefore, a credit card is requested to guarantee these reservations. All treatments are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone.
Arrival Time
For a new guest please allow 30 minutes to accommodate completion of your guest profile if needed. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other patient’s service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications). We recommend that valuable items be left at home. Reflections Skin and Laser is not responsible for lost or stolen items.
Reflections Cancellations or Rescheduling
As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. A 48-hour advance notice is required to cancel any filler or botox/dysport appointments, as well as multiple treatments lasting more than 2 hours. Insufficient notice to cancel or reschedule reservations are subject to a charge of $50. Injection patients who have 3 no shows or cancellations with less than 48-hour notice are subject to a $100 deposit when scheduling future appointments. This $100 deposit will be put towards your purchase.
Spa Payments, Gratuity, and Gift Cards
Payments are accepted in the form of cash, most major credit cards, checks and Reflections gift cards. Reflections gift cards contain value which may be used to purchase products and services at face value. This card cannot be used to purchase other gift cards. The card must be presented at time of purchase, and the available balance will be applied to the transaction. Prices are subject to change without notice. Gift cards are non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. This card is not transferable, and Reflections is not responsible for any lost, stolen, damaged or unauthorized use of the card. Packages of services are not refundable, but they can be converted to spa credit.
There will be a $50 fee each time a check is returned as well as any incurred charges for collection of payment owed.
Gratuities are not included in the value of the services and are at the discretion of the guest. Discreet envelopes are provided upon check out.
Spa Products and Returns
In the event you are not satisfied with a skin or body care product, you will be given spa credit if the product is returned within 30 days of purchase.